FAQ

LES requires 2 forms of ID. Driver’s licenses, Social Security Card, birth certificate, photo ID and some other forms by visual approval.

For residential Customers there is a refundable $100 deposit and a non-refundable $25 service charge.

No, if a bill is due on the weekend or an LES holiday, you have the following day to pay before a penalty is applied.

The date stated on your disconnect notice is your last full day to pay, the next business day @ 10 am will be your cut off.

You get three arrangements in a year. There must be special circumstances to receive an arrangement. Not all circumstances guarantee you an arrangement. You cannot have 2 arrangements back to back.

Ten days after the original due day, you will be on the disconnect list if not paid. However, the day after it is due, there will be a 5% penalty applied.